Privacy Policy
Overview
Vitabears (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment details (processed securely via third-party providers)
Order Information
- Products purchased
- Transaction details
- Order history
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order updates and confirmations
- Improve our website and customer experience
- Prevent fraudulent transactions
- Send marketing communications (only if you opt in)
Sharing of Information
We do not sell your personal data.
We may share your information with trusted third parties for the following purposes:
- Payment processing
- Order fulfillment and logistics
- Website hosting and analytics
- Marketing and advertising services
These partners are required to handle your data securely and only for necessary purposes.
Platform Orders (Shopee, TikTok Shop, Lazada)
If you place an order through Shopee, TikTok Shop, or Lazada:
- Your personal information is also governed by the respective platform’s privacy policies
- We only receive the information necessary to fulfill and manage your order
- Any requests related to your data on these platforms should be directed to the platform provider
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Support marketing and advertising efforts
You may disable cookies through your browser settings, but this may affect website functionality.
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, you may contact us at:
Email: support@vitabears.ph
Location: Philippines