Overview

Vitabears (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the terms outlined in this policy.

 

Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Payment details (processed securely via third-party providers)

Order Information

• Products purchased
• Transaction details
• Order history

 

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send order updates and confirmations
• Improve our website and customer experience
• Prevent fraudulent transactions
• Send marketing communications (only if you opt in)

 

Sharing of Information

We do not sell your personal data.

We may share your information with trusted third parties for the following purposes:

• Payment processing
• Order fulfillment and logistics
• Website hosting and analytics
• Marketing and advertising services

These partners are required to handle your data securely and only for necessary purposes.

 

Platform Orders (Shopee, TikTok Shop, Lazada)

If you place an order through Shopee, TikTok Shop, or Lazada:

• Your personal information is also governed by the respective platform’s privacy policies
• We only receive the information necessary to fulfill and manage your order
• Any requests related to your data on these platforms should be directed to the platform provider

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Support marketing and advertising efforts

You may disable cookies through your browser settings, but this may affect website functionality.

 

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is 100% secure.

 

Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

 

Data Retention

We retain your information only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Email: support@vitabears.ph
Location: Philippines